Terms of Service
This website is operated by Novel Oddities. Throughout the site, the terms “we”, “us” and “our” refer to Novel Oddities. Novel Oddities offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
By purchasing any item from our online store you acknowledge that you agree to our “Terms of Service”. The terms of service cover any and all current products as well as any products added in the future. To see any updates made to our terms of service you can visit this page and view the most recent terms of service.
Refunds
Refunds are not offered on items that are shipped and show as received with online tracking. If a package shows that it is delivered to your address you will be expected to reach out to your local postal service to determine the packages location. Refunds are not offered, but a replacment item will be shipped if this happens.
Shipping
Orders will ship within 1 to 2 weeks from the purchase date.
International Shipments
We do offer international shipping; these shipments will generally take between two and four weeks but can take up to six to eight weeks to be delivered depending on your country and customs.
Customs charges are not included in your shipments. Each buyer is responsible for their customs fees and/or VAT Tax if they do receive them.
Packages Returned to Novel Oddities
Any packages that are returned to us will be reshipped to the buyer, at the buyers expense.
Lost packages
For lost or stolen packages an inquery/investigation will need to opened with the postal service before a new package will be dispatched.
If packages are lost or delivered to the wrong address the buyer would need to reach out to the postal service to see if they can retrieve the package.
Damaged Items
Shipping can be rough at times and if something comes damaged we will gladly replace that item, refunds are not offered on items that are damaged in transit. All you need to do is send over photos of the damaged item that clearly shows the damage within 5 days of recieving the damaged product and we will get a replacement right out. We unfortunately cannot replace any items if we do not have photos of the item showing the damage or if the item is reported damaged later than 5 days after it shows delivered by the tracking.